Studio etiquette & policies

Welcome to Woodway Wellness! To ensure a safe, enjoyable, and respectful environment for all clients, we ask that you review our studio etiquette and health and safety policies. These guidelines help us maintain a high standard of service and protect the well-being of everyone in our community. Please take a moment to familiarize yourself with the following policies, designed to enhance your experience and support our shared commitment to wellness.

Studio etiquette

Timely Arrival: Please arrive shortly before your scheduled session. We kindly request that you wait to enter the studio until the previous class or session has concluded, allowing participants time to exit.

Avoid Sharp Accessories: For your safety and to protect our equipment, please refrain from wearing sharp hair accessories, long necklaces, or clothing with zippers or clasps during your session.

Grip Socks Required: For optimal safety, grip socks are required. If you don’t have any, they are available for purchase at the studio. Your instructor will be happy to assist.

Studio Cleanliness: We kindly ask all clients to clean any machines or props used during the session. A gentle tea tree oil and water solution is provided for your convenience.

Late Arrival: If you anticipate being more than 15 minutes late, we recommend rescheduling. For your safety and out of respect for other participants, entry is not permitted more than 15 minutes after class begins.

Health & Safety Policies

Health Considerations: If you have any injuries, or medical conditions (including pregnancy or postpartum), or if something doesn’t feel right during your session, please inform your instructor. We encourage you to listen to your body and request modifications as needed.

Cancellation Policy: We have a 24-hour cancellation policy. Cancellations made within 24 hours of your scheduled session, as well as no-shows, will be charged in full. Exceptions are made for emergencies and unavoidable circumstances.

Waiver Requirement: All clients must complete a waiver prior to attending any class or session. Please do so through the Mindbody app or speak with your instructor before your first session.

Confirmation & Reminders: Upon signing up for a class, you will receive a confirmation email. Additionally, a reminder email or text will be sent 48 hours before your scheduled class. Please ensure you’ve signed up for notifications to avoid late cancellations.